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Privacy & Cookie Policy

At Freakloset we take your information very seriously, and therefore we are committed to protecting it and your security as well. As customers ourselves, we appreciate how important privacy is.

We are committed to:

- Transparency: We will only use your essential data to improve your experience, everything else will be deleted.

- No Spam: You decide what and if you’d like to hear from us or not via our e-mail marketing.

You: We are available everyday for any questions or problems you might have. We do our best to meet your expectations and provide you with the online shopping experience.

     

    If you have any questions please do not hesitate to contact us at contact@freakloset.com

    For additional information, please read below our complete privacy policy.

     

    SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION? 

    When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

    When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

    Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

     

    SECTION 2 - CONSENT

    How do you get my consent?

    When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

    If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

     

    How do I withdraw my consent?

    If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at contact@freakloset.com.

     

    SECTION 3 - DISCLOSURE

    We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

     

    SECTION 4 - SHOPIFY

    Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

    Your data is stored through Shopify’s data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall.

     

    Payment:

    If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data during the transaction. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

    All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.

    PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

    For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

     

    SECTION 5 - THIRD-PARTY SERVICES

    In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

    However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies with respect to the information we are required to provide to them for your purchase-related transactions.

    For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

    In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

    As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

    Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

     

    Links

    When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

    Google analytics:

    Our store uses Google Analytics to help us learn about store visits and the pages being viewed.

     

    SECTION 6 - SECURITY

    To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

    If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

     

    SECTION 7 - COOKIES

    We use technology such as "cookies" to collect information and store your online preferences. Cookies are small pieces of information sent by a web server to a web browser, which allows the server to uniquely identify the browser on each page.

    We use the following categories of cookies on our Website

    Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not:

    1. STRICTLY NECESSARY COOKIES - These cookies are essential in order to enable you to move around the website and use its features. Without these cookies, things such as remembering your login details or shopping basket items cannot be provided.

    2. PERFORMANCE COOKIES - These cookies collect anonymous information on how you use our Website. For example, we use Google Analytics cookies to help us understand how you arrived at our website, browsed or used our website; and it also helps us to highlight areas where we can improve such as navigation, shopping experience and marketing campaigns. These cookies don't store personal details from which your individual identity can be established. You may opt out of these cookies using your browser settings but it may affect the performance of our website.

    3. FUNCTIONALITY COOKIES - These cookies remember choices you make such as language and search parameters such as size, colour or product. These can then be used to provide you with an experience more appropriate to your selections and to make the visits more tailored to your taste. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites. You may opt out of these cookies using your browser settings but it may affect the functionality of our website.

    4. TARGETING COOKIES OR ADVERTISING COOKIES - These cookies collect information about your browsing habits in order to make advertising more relevant to you and your interests. They are also used to limit the number of times you see an advert as well as help measure the effectiveness of an advertising campaign. The cookies are usually placed by third party advertising networks. They remember the websites you visit and that information is shared with other parties such as advertisers.

    5. SOCIAL MEDIA COOKIES - These cookies allow you to share what you’ve been doing on the website on social media such as Facebook and Twitter (for example, sharing your latest customisation). These cookies are not within our control. Please refer to the respective privacy policies of each social network for how their cookies work. If you want to delete any cookies that are already on your computer, please refer to the support area on your Internet browser for instructions on how to locate the file or directory that stores cookies. Information on deleting or controlling cookies is available at www.AboutCookies.org. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our website.

    Other cookies that we use:

    _session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).

    _shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits.

    _shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.

    cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.

    _secure_session_id, unique token, sessional.

    storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

    PREF, persistent for a very short period, Set by Google and tracks who visits the store and from where.

     

    To opt out of:

    • Google Analytics cookies across all websites, please visit Google Analytics Opt-out Browser Add-on;

    For more information on behavioural advertising please go to www.youronlinechoices.eu.

    Please note that opting out does not mean you will no longer receive online advertising. It does mean that the company or companies from which you opted out will no longer deliver adverts tailored to your web preferences and usage patterns, so you may see a greater number of adverts that are irrelevant to you and your preferences.

     

    SECTION 8 - AGE OF CONSENT

    By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

     

    SECTION 9 - CHANGES TO THIS PRIVACY POLICY

    We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

    If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

     

    QUESTIONS AND CONTACT INFORMATION

    If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at contact@freakloset.com.