Orders & Payment

Collection vs Customization

Diversity is without a doubt at the heart of freakloset; Customization, while being the driving force of our shoes, is a matter of choice. Our carefully curated original templates are sure to please and available in stock.

Our shoes are made-to-order, what means that as soon as your order is placed, it is transmitted to our factory. The production process can take up to 20 working days.

 Account registration

There are many advantages to creating a Freakloset account. Not only will it enable you to shop faster (by automatically filling the shipping address), but it will also allow you to keep track of your orders and returns and create wish lists.

The informations you provide us with when you create an account also help us to curate content specifically to your needs and tastes.

Sold out items

Regarding the curated collection stock, some models might sell out from time to time, when this happens, the item won't be restock so new combinations can be available in the curated collection. However, you can always create your desired shoe in our customization software. If you have any question, please send your enquiries to help@freakloset.com.

Cancellations

Until the time your order is processed by our logistics team (which we will inform you by e-mail), you can cancel at any time. After processing we don’t accept any cancelations.


Accepted payment methods

We currently accept Paypal payments (which require having a Paypal account) and payments made with all major credit card companies (Visa, Master card and American Express). If you are having any trouble with the transfer, please contact our customer service team at help@freakloset.com.

 

Freakloset shoes

Manufacturing

Our shoes are made in Portugal and carefully handcrafted by our skilled Portuguese artisans. However, some parts of the productive process are made with the help of specialized machines to guarantee the quality we want to deliver to our clients.

 

Materials & composition

Our upper shoes are all made of top quality Italian calf leather, which is a type of natural product know for its high elasticity, flexibility and resistance to wear and tear. It is also known for its depth of color, that will develop beautifully with age, as long as well taken care-of.

The so-called Calf leather is considered the highest-class leather for classic shoes. It has a beautiful grain due to the very fine unmarked hide. It is very durable but also holds its shape, which makes it the ideal leather for the upper of a high quality shoe.

The line-stretch neoprene on the counter of our shoes is not just an aesthetic aspect, but it also brings an incredible comfort due to it’s elasticity and latex filling. It is also waterproof.

Freakloset soles are exclusive to our brand, designed by us, and are made of 100% rubber due to it’s comfort, weight, waterproof and non-slippery properties.

The all-time doubt: Derbys vs Oxfords

The Derby

The Derby is characterised by open lacing. A Derby, with its open tabs, allows more adjustment by pulling the laces tighter or looser. This means that a Derby will probably fit a wider range of foot shapes and is especially recommended for people with a higher instep. Its design also allows for a greater comfort and ease when slipping the shoes on and off.

The Oxford

The Oxford has a “V” shape with closed lacing integrated into the main body or ‘vamp’ of the shoe, suitable for a more formal look. This lends itself to a sleeker, more elegant shape, contrasting with the more casual derby.